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Novadigm

Industries

AI use cases we take on, by industry

Every sector has its own data rules, risks and pace. These are the kinds of problems we help solve, each starting as a small proof of concept on your own data before anything is rolled out.

01

Utilities and energy

Power, water and gas distributors running billing, metering and customer platforms that cannot go down.

Billing exception triage

Problem

Thousands of billing exceptions are reviewed by hand every cycle, and customers wait for corrected bills.

What we build

An AI assistant that groups exceptions by cause, suggests the fix from past resolutions and routes only the unusual cases to an analyst.

Smart meter data quality

Problem

Meter data arrives with gaps and spikes, and bad reads flow straight into bills and complaints.

What we build

Anomaly detection on interval data that flags suspect reads and likely tampering before billing runs.

Contact centre call summaries

Problem

Agents spend minutes after every call writing notes, and the reasons customers call are hard to track.

What we build

Automatic call summaries and reason codes written straight into the CRM, with a weekly view of why customers call.

02

Finance and professional services

Banks, insurers, fintechs and advisory firms where accuracy, audit trails and data residency matter.

Supplier and customer due diligence

Problem

Compliance teams re-key details from trade licences, certificates and IDs and check them by hand.

What we build

Document extraction that reads the files, checks them against the rules and prepares a decision for the compliance officer to sign.

Invoice and claims processing

Problem

Invoices and claims arrive as PDFs and emails and are typed into the ERP one by one.

What we build

AI capture and matching against purchase orders and policies, with exceptions queued for review instead of every document.

Finance query assistant

Problem

Managers wait days for simple answers on budgets, spend and receivables.

What we build

A controlled assistant that answers questions from approved finance reports, with access limited by role.

03

Real estate and construction

Developers, contractors and facility managers with large document sets and many site teams.

Project document search

Problem

Answers sit across drawings, contracts and site reports, and engineers lose hours finding them.

What we build

A document assistant over the project library that answers with references to the exact file and page.

Contractor and vendor oversight

Problem

Change orders and variations pile up, and nobody can check them against the contract quickly.

What we build

A change register with AI review of each variation against contract terms, prepared for the commercial manager.

Lead qualification for sales teams

Problem

Enquiries from portals and WhatsApp arrive at all hours, and good leads go cold.

What we build

An assistant that asks the qualifying questions, books viewings and hands warm leads to the right agent.

04

Retail, hospitality and trading

Multi-branch businesses balancing stock, staffing and customer service.

Demand and stock forecasting

Problem

Branches overstock some items and run out of others, and orders are placed on gut feel.

What we build

Forecasts by branch and item from sales history and seasonality, feeding suggested orders into the ERP.

Customer service assistant

Problem

The same questions on orders, returns and opening hours fill the inbox and the phone lines.

What we build

An assistant that answers routine questions from your own policies and hands anything unusual to a person.

Review and feedback analysis

Problem

Reviews and surveys pile up across platforms, and nobody sees the pattern.

What we build

Weekly themes and sentiment by branch, so managers know what to fix first.

These are typical engagements, described as patterns rather than client results. Your sector is not listed? The same approach works anywhere a process runs on documents, data and people.

Have a process like these? We can test it as a small proof of concept first.

Send a short note through our enquiry form. We reply within one working day.